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Paychex Complaint - Nightmare from day 1
Paychex Complaint

Paychex Complaint

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Nightmare from day 1


We signed up for Paychex services in Novermber of 2013 through salesmen at the NYC office. We paid a large set up fee as well as monthly fees for payroll services and benefits. From the beginning we had issues. There were numerous mistakes in setting up employees in the payroll system as well the benefits program. My office manager kept finding errors in the reports we received from paychex. They changed our programs and fees without notice. All of this in less then 4 months. We called to complain and there was no response at all from the company and no effort spent to make our experience better. We sent emails and left phone messages and received no responses back. We are now terminating our use of this company and when I called to negotiate the termination fees, I was told there was nothing to be done. They had no interest in makings things right. They made it clear that they couldn't care less about me as a client.


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